Cancellation Rules for Shrine Board Bookings
All Shrine Board online bookings — including Helicopter, Battery Car, Ropeway, Rooms, Attka Aarti, and SSVP Puja — are governed by separate cancellation policies. Some services allow online cancellation with partial refunds; others are non-refundable once booked.
Quick Policy Summary
Helicopter: Cancel up to 7 days for 70% refund; up to 48 hours for 30% refund
Battery Car: Cancel up to 2 days before travel for 70% refund
Ropeway, Attka Aarti, Rooms, SSVP: Non-refundable once booked
Refund timeline: 15 working days to original payment method
Cancellation Rules by Service
Battery Car Cancellation Rules
CancellableOnline tickets booked through Shrine Board website shall be cancelled through Online Mode only.
For Round trip tickets, cancellation will be considered for the entire route – partial cancellation of the route will not be entertained.
The cancellation can be made up to (and not after) 02 days before the scheduled date of travel.
70% of the amount shall be refunded to the Yatris as per the above timelines, the remaining 30% of the amount for the booked ticket shall accrue to the Shrine Board as processing charges.
The refund shall be made by the Shrine Board within 15 working days from the date of cancellation of the tickets.
The amount of refund shall be reimbursed online to the original mode of Payment used for booking of the tickets.
Approaching any of Shrine Counters of SMVDSB by presenting physical tickets, writing e-Mails etc. shall not be entertained under any circumstances.
In case of any delays or queries regarding refunds for failed Transactions and Cancellations, Pilgrims can write to refund@maavaishnodevi.net with Transaction Details.
Ropeway Ticket Cancellation Rules
Non-RefundableTicket Cancellation cannot be done once purchased online/offline
Approaching any of Shrine Counters of SMVDSB by presenting physical tickets, writing e-Mails etc. shall not be entertained under any circumstances.
In case of any delays or queries regarding refunds for failed Transactions and Cancellations, Pilgrims can write to refund@maavaishnodevi.net with Transaction Details.
Helicoptor Ticket Cancellation Rules
CancellableOnline tickets booked through Shrine Board's website shall be cancelled through Online Mode only.
Request for cancellation of Online tickets through any mode shall not be entertained in any manner other than Online cancellation.
Approaching any of Shrine Counters of SMVDSB by presenting physical tickets, writing e-Mails etc. shall not be entertained under any circumstances.
For Round trip tickets cancellation will be considered for the entire route - partial cancellation of the route will not be entertained.
Cancellation will not be allowed if the number of Free children is greater than the Paid Pilgrims - post cancellation
The cancellation can be made up to (and not after) 02 days before the scheduled date of travel.
Cancellation up to 07 days prior to travel/journey day (For Jammu-Bhawan Route only):The pilgrim can cancel a booked package 07 days prior to the date of journey and can avail a refund of 70% of the package amount. The remaining amount for the booked package shall accrue to the Shrine Board as processing charges on account of cancellation of package (SDR/NDR) through online mode.
Cancellation upto 48 Hours (02 Days) prior to travel/journey day(For Jammu-Bhawan Route only):The pilgrim can cancel the confirmed package up to 48 hours before the date of travel subject to the cut off time of 10 am and can avail a refund of 30% of the package amount.
In case a Yatri who has a confirmed package but is not able to report at the schedule time of reporting mentioned in the e-ticket i.e. one (01) hour before the travel time, during the Heli operation at Jammu Airport, he/she will be treated as “NO SHOW" passenger. No refund shall be made to the passengers against the NO SHOW ticket
70% of the amount shall be refunded to the Yatris as per the above timelines,the remaining 30% of the amount for the booked ticket shall accrue to the Shrine Board as processing charges.
The refund shall be made by the Shrine Board within 15 working days and reimbursed online to the original mode of payment.
In case of any delays or queries regarding refunds for failed Transactions and Cancellations, Pilgrims can write to refund@maavaishnodevi.net with Transaction Details.
Attka Aarti Cancellation Rules
Non-RefundableTicket Cancellation cannot be done once purchased online/offline
Approaching any of Shrine Counters of SMVDSB by presenting physical tickets, writing e-Mails etc. shall not be entertained under any circumstances.
In case of any delays or queries regarding refunds for failed Transactions and Cancellations, Pilgrims can write to refund@maavaishnodevi.net with Transaction Details.
No refund shall be made to the passengers against the NO SHOW ticket
Rooms & Dormitories Cancellation Rules
Non-RefundableTicket Cancellation cannot be done once purchased online/offline
Approaching any of Shrine Counters of SMVDSB by presenting physical tickets, writing e-Mails etc. shall not be entertained under any circumstances.
In case of any delays or queries regarding refunds for failed Transactions and Cancellations, Pilgrims can write to refund@maavaishnodevi.net with Transaction Details.
No refund shall be made to the passengers against the NO SHOW ticket
SSVP Cancellation Rules
Non-RefundableTicket Cancellation cannot be done once purchased online/offline
Approaching any of Shrine Counters of SMVDSB by presenting physical tickets, writing e-Mails etc. shall not be entertained under any circumstances.
In case of any delays or queries regarding refunds for failed Transactions and Cancellations, Pilgrims can write to refund@maavaishnodevi.net with Transaction Details.
No refund shall be made to the passengers against the NO SHOW ticket