Policy
Shipping & Delivery
Shipping
We only ship to the Indian subcontinent (as long as your area pin code is serviceable by any of our logistics partners).
Default shipping is via Delhivery Logistics. To ship via logistics of your choice, please contact our support team.
Orders are dispatched on Mondays through Fridays, excluding weekends and public holidays.
Orders placed after 4:00 PM will be shipped on the next working day.
In case of any issue related to the delivery of the order, the customer has to report us within 15 days from the date of order shipping; no complaint after 15 days will be entertained.
Some products may have special lead time, so kindly go through the product detailed information page before you place the order.
The shipping charge is specified separately for every product. For multiple products ordered, the software adds up the total of all individual shipping charges.
The volumetric price will be applied when the shipment weight is less but the size is big. (For example, a cotton pillow may weigh less, while it occupies more space in the container).
Customers/Buyers are responsible for giving the correct address.
Time to Deliver
Typically, In-Stock items are dispatched within 24 to 48 hours. The time it takes for your order to be dispatched does not include the time it takes for the logistics service provider to deliver it to you.
We cannot guarantee the delivery time, but based on our experience, here are the estimated delivery times for different locations:<
| Logistics | Time To Delivery (approx) |
|---|---|
| Delhivery Logistics | 2-10 Working days |
| India Post (Speed Post) | 2-15 Working days |
| India Post (Normal) | 2-4 Weeks |
Note:
- North East regions it may take more time (15-20 days).
- Speed post is the only faster option for other states (Outside Tamil Nadu).
- Within Tamil Nadu State, both Speed Post and Normal Parcel time are delivered at the same speed.
All above terms are not applicable for large-sized/bulk products (i.e., partial/full truck loads). The ETA for dispatch and delivery will be updated to the customer when placing the order.
Tracking Order
Typically, In-Stock items are dispatched within 24 to 48 hours. The time it takes for your order to be dispatched does not include the time it takes for the logistics service provider to deliver it to you.
You can track your order by entering your mobile number on our tracking page or on the logistic partner website
| Logistics | Website |
|---|---|
| Delhivery | https://www.delhivery.com |
| India Post | https://www.indiapost.gov.in |
| DTDC | https://www.dtdc.in |
| Professional Courier | https://www.tpcindia.com |
| VRL Logistics | https://www.vrlgroup.in |
All above terms are not applicable for large-sized/bulk products (i.e., partial/full truck loads). The tracking details/vehicle number/driver contact details will be updated to the customer during order dispatch.
Disclaimer
There may be a delay in delivery/pickup due to government-imposed lock-down, natural disasters, etc.
All shipping-related issues should be directly addressed to the logistics service provider. **www.maavaishnodevi.live** will not be held responsible for any shipping delays.